FAQ
Check-in: from 2:00 PM
Check-out: by 10:00 AM
Luggage can be left unstored at reception.
Arrival:
- From 10 AM directly in the room
- Before 10 AM at reception (unstored)
Late check-in: Possible after 8 PM with passport submission the day before and ID check the following day.
City tax: €4 per person per night, up to 5 nights — not included.
Payment by card or cash.
Cancellation:
- If booked on our official website with a refundable rate, full refund up to 8 days before arrival.
- OTA bookings follow their specific policies.
Registration required on selected dates:
Overnight guests are exempt, but must register to obtain exemption.
- Reception not 24/7; staff present several hours a day.
- Contact phone number available on our website.
- Free Wi-Fi.
- Minibar included with water, soft drinks & snacks.
- Iron & ironing board available at reception (use only there).
- No laundry service — several external laundries nearby.
- No breakfast — room only — many cafés and restaurants nearby.
- No in-house porter — paid porter service available from:
- San Marco – Giardinetti
- Rialto
- Piazzale Roma
- Water taxi stop
- Lift starts from first floor (few steps).
- No safes.
- Pets not allowed.
Next to Calle Larga XXII Marzo, Venice’s luxury shopping street.
Next to St. Mark’s Square — Bacino Orseolo, San Marco 1751, near Ponte Tron.
Parking in Piazzale Roma (booking recommended):
- Garage San Marco
- AVM Municipal Garage
- San Marco – Giardinetti (5 min walk)
- Rialto (10 min walk)
From Venice Marco Polo (VCE):
- Alilaguna Blue → San Marco – Giardinetti
- Water taxi
- Bus + vaporetto
From Treviso (TSF):
- ATVO bus + vaporetto
From Santa Lucia Station:
- Vaporetto Line 1 or 2
- Or Rialto
From Piazzale Roma:
- Line 1 or 2
- Line 2 → Rialto
Walk through St. Mark’s Square to Bacino Orseolo (gondolas) → Ponte Tron.